Privacy Policy
This Privacy Policy describes how Promo Pros LLC collects, uses, and protects your personal information when you use our online platform and services. We are committed to protecting your privacy and handling your personal data in a transparent and responsible manner.
Data Controller
Promo Pros LLC, located at 1401 Doug Baker BLVD, Birmingham, AL, 35242, USA, is the data controller responsible for the processing of your personal data collected via this service.
Information We Collect
We collect various types of information in connection with this service:
Information you provide directly: This includes information you give us when you interact with our site or use our services. This may include your name, contact details necessary for service delivery, payment information (if applicable), and information related to the IT systems or security issues for which you seek assistance.
Information collected automatically: When you visit our site, we may automatically collect certain information from your device, such as your IP address, browser type, operating system, unique device identifiers, browser type, referring URLs, information about your usage of our site, and other technical data. We may also collect information about how you interact with our site, such as the pages you visited and the links you clicked.
Information from other sources: We may receive information about you from third-party service providers assisting us in providing our services or improving our online platform.
How We Use Your Information
We use the information we collect for various purposes, including:
To provide, operate, and maintain this service and deliver the IT services you request (such as Antivirus Installation & Configuration, Malware Removal, Endpoint Security Management, Security Patching & Updates, Technical Support).
To improve, personalize, and expand our site and services.
To understand and analyze how you use our site and services.
To develop new products, services, features, and functionality.
To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the service, and for marketing and promotional purposes (if you have consented).
To process your transactions.
To find and prevent fraud and ensure the security of our systems and your data.
To comply with legal obligations and enforce our terms and conditions.
Legal Basis for Processing Personal Data
Our legal basis for collecting and using the personal information described in this Privacy Policy depends on the information we collect and the specific context in which we collect it. We may process your personal data because:
We need to perform a contract with you (e.g., delivering IT services).
You have given us permission to do so (consent).
The processing is in our legitimate interests and it is not overridden by your rights (e.g., improving service, ensuring security).
We need to comply with the law.
Data Security
We implement appropriate technical and organizational measures designed to protect the security of any personal information we process. However, please be aware that no security system is impenetrable and we cannot guarantee the absolute security of your information.
Data Retention
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Sharing Your Personal Information
We may share your personal information with trusted third parties who provide services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These third parties are authorized to use your personal information only as necessary to provide these services to us and are bound by confidentiality obligations.
We may also disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). We may also disclose your personal information to establish or exercise our legal rights or defend against legal claims, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
We do not sell your personal information.
Your Data Protection Rights (under GDPR and other laws)
Depending on your location and applicable law, you may have the following data protection rights:
The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent: If we are processing your personal information based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable data protection laws.
Cookies and Similar Technologies
We use cookies and similar tracking technologies to collect and use personal information about you, including to serve interest-based advertising. You can find more information about the types of cookies we use, why, and how you can control cookies in our Cookie Policy (if applicable, or describe briefly here).
Links to Other Sites
Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our service is not intended for anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under age 16 without verification of parental consent, we take steps to remove that information from our servers.
Changes to this Privacy Policy
We may update our Privacy Policy from time to time. We will post the new Privacy Policy on this page and indicate that changes have been made. We advise you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us at:
Promo Pros LLC
1401 Doug Baker BLVD
Birmingham, AL, 35242
USA